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Brian Kiniry was our Sales contact. He was very informative, responsive and patient. We needed to have several different quotes made, as we figured out how to best present our project to put together a grant proposal and to meet the requirements of the Fire Marshal whom we needed to have sign-off on our building permit. Brian was very understanding of our needs, and also very good about explaining the options available to us. He understood the trade-offs we needed to make and helped by giving accurate information about the choices.
Matt Ostrout did a couple of site-visits before construction started, to find any areas which needed special attention. He was very collaborative in his approach and worked with me to figure out the best ways to get foam where we need it to seal and insulate. He also conferred with and worked well with Hunter in the job site work. Hunter continued our experience of getting excellent communication from NB. He is clearly committed to customer satisfaction. He solicited feedback on how things were going and wanted to make sure that we were getting everything we needed to be completed quickly. He and his crew went above and beyond, looking for additional areas in the rim joists that could be filled with foam, for example. Hunter also asked for me to visit the site when needed, to go over questions that had come up. His excellent communication skills made it easy to work out the minor problems that occurred as they do in any project. It was clear that he wanted us to understand what we were getting, and any trade-offs that needed to be made. Along with his crew, Hunter paid attention to the details of installing the WaterGuard drain, the sump pump, the B2B insulation panels, and the rim-joist foaming. Panels were installed straight and tight, with foam in the seams. Top edges were cut straight and level, just where I told them the trim would be installed. Wiring channels were kept available during the foaming of the rim-joists and labeled for the electrician. At the end-of-job meeting, I identified a couple of small issues, and Hunter quickly took care of them. He was consistently polite and attentive to our needs.
The job-site was kept quite clean, from the jack-hammering of the concrete floor through the foaming of the last cracks in the rim-joists. The crew masked off areas with plastic to keep foam and intumescent paint off kitchen counters, sinks, etc. We had only a bit of dust to vacuum up when they were done.
I had good references from another member of our Board of Directors, who had an equally good experience with NB. I also got a good reference for Matt Clark from someone who knew him from Tri-State Basements. We also found that NB offered the best variety of products and services. This allowed us to hire NB to do the whole package of work, rather than hiring separate contractors for drainage and insulation work. This made managing this project much easier.